If you have a question not shown here, please use the Contact Us page and a Trans-Ocean representative will reply to your question promptly.

An unopened and intact (still tightly vacuum-packed) package kept below 38°F can be kept until the 'use by' or 'sell by' date on the package. You should use the package or freeze it before the date on the package. If you freeze it before the use by date, you can store it frozen for up to nine months. You should use the thawed product within three days after thawing.

This product is good to eat for up to two years if stored in a commercial freezer (below 0°F). Most household freezers are not that cold (about 10°F), so we recommend a one-year frozen shelf life in a home freezer.

The different code you see on the package should be four numbers followed by a time (such as 1459 15:30). This date code is only placed on products that we produce frozen. If you bought this product as a refrigerated product, your store purchased it from us frozen, then thawed it out and sold it as a refrigerated product. The product is good for 100 days after thawing if it is unopened and intact. The store should be putting a 'use by' date on the product when they thaw it and put it out for sale. We recommend that you try to find out when the store thawed the product. If they are unaware that they should be putting a use by date on the product, please direct them to this website or have them call (800) 290-CRAB (2722).

If you purchase a product frozen and thaw it out or if you purchase a refrigerated product that does not have a use by date, but does have a date code stamp (four numbers followed by a time, such as 1459 15:30), the product is good for 100 days after thawing if the original package is intact, unopened and the product is kept refrigerated below 38°F.

Once the product is opened we recommend using it within 3 days.

Use it within three days after thawing. We do not recommend that you store product for very long in the refrigerator after the product was stored refrigerated, frozen, then thawed out and refrigerated again. There is just too much uncertainty about how long the product has been stored unfrozen.

You can thaw this product by placing it in your refrigerator 24 hours before you plan on using it. You can also submerge the product in lukewarm water until thawed (between 15 minutes to an hour, depending on size of package). To speed this thawing process, replace the water with fresh lukewarm water as it cools.

No. Even if the imitation crab product does not contain crab meat, there are crab or shellfish components in the natural extracts and flavors which may cause an allergic reaction.